Orders and Returns
Related Articles
Did you recieve my order?
October 8, 2024
A confirmation number will be shown as soon as your order is completed. You’ll simultaneously receive an email confirming that we've received your orde...
Why was my order canceled?
November 23, 2021
A few common reasons why an order may be canceled are: Billing and shipping information was not able to be verified Orders are being placed from multiple ...
Why is my order in review?
October 8, 2024
If your order status is listed as In Review, our automated system was not able to verify all of your billing or shipping information requiring it to be manua...
Apparel Info and Return Policy
November 6, 2024
Unused apparel items purchased from PAX.com may be returned for a refund within 14 days of delivery.
Can I cancel my order?
November 23, 2021
Due to our fast and highly automated fulfillment system, it may not be possible to cancel an order once it's been placed. Unopened devices purchased from PAX...
Can I return an item for a refund?
September 12, 2024
Devices - Please carefully research the product you are interested in before purchasing. Refunds are only available for new and unused devices purchased wit...
Can I make changes to an existing order?
October 23, 2024
Once an order has been placed, we can not make any additions, subtractions, or substitutions.
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