Orders and Returns
Related Articles
Why was my order canceled?
23 November 2021
A few common reasons why an order may be canceled are: Billing and shipping information was not able to be verified Orders are being placed from multiple ...
Can I make changes to an existing order?
23 October 2024
Once an order has been placed, we can not make any additions, subtractions, or substitutions.
Can I cancel my order?
23 November 2021
Due to our fast and highly automated fulfillment system, it may not be possible to cancel an order once it's been placed. Unopened devices purchased from PAX...
Did you recieve my order?
3 June 2025
A confirmation number will be shown as soon as your order is completed. You'll simultaneously receive an email confirming that we've received your order
Why is my order in review?
8 October 2024
If your order status is listed as In Review, our automated system was not able to verify all of your billing or shipping information requiring it to be manua...
Can I return an item for a refund?
3 June 2025
Refunds are only available for new and unused devices purchased within 14 days on PAX.com and if the tamper seal is in tact. Devices purchased through an author
Apparel Info and Return Policy
6 November 2024
Unused apparel items purchased from PAX.com may be returned for a refund within 14 days of delivery.
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