Shipping
Related Articles
What if my parcel is lost or damaged?
November 23, 2021
If possible, we recommend refusing delivery of any damaged parcel. If you have questions about the status or condition of your order, please reach out to our...
What are the shipping policies for Era devices?
March 16, 2022
As a result of recently announced regulatory changes that affect shipping, PAX has adjusted the delivery methods of our products. If purchasing an Era Pro or...
Why is my address restricted for some products?
March 12, 2025
As a result of recently announced shipping policy changes, PAX has partnered We Ship Express for delivery of our Era Collection. While We Ship Express does d...
What packaging will my order be delivered in?
June 7, 2022
Your order will be shipped in a small, discreet box with no large or visible logos.
How soon can I get my order?
September 5, 2024
Orders for products from our PAX Collection ship via USPS Priority for US orders and Canada Post, UPS or Purolator for Canada orders. Both methods have a sta...
Where do you deliver?
March 12, 2025
For those in the United States: we do not ship PAX2 products directly to the following states from PAX.com: AL, GA, IA, ID, KS, KY, LA, MS, NE, SC, SD, TN, &...
Do you deliver to PO Boxes?
February 23, 2022
At this time we cannot ship to PO Box addresses.
Why is there a shipping charge for Era devices?
March 16, 2022
The shipping fees for Era devices, including Era Pro and Era Life, are a result of increased regulation for the mailing of vaporizers. PAX relies on a networ...
Why can't I buy a PAX or PAX Accessory and Era together?
November 6, 2024
Due to the recent changes in shipping policies, we have to use different shippers for certain devices. Going forward, we've partnered with We Ship Express to...
Still have questions?
Submit a support ticket and we'll be happy to help.
Email Us
