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Orders and Returns

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Why was my order canceled?

23 de noviembre de 2021

A few common reasons why an order may be canceled are: Billing and shipping information was not able to be verified Orders are being placed from multiple ...

Did you recieve my order?

8 de octubre de 2024

A confirmation number will be shown as soon as your order is completed. You’ll simultaneously receive an email confirming that we've received your orde...

Why is my order in review?

8 de octubre de 2024

If your order status is listed as In Review, our automated system was not able to verify all of your billing or shipping information requiring it to be manua...

Can I make changes to an existing order?

23 de octubre de 2024

Once an order has been placed, we can not make any additions, subtractions, or substitutions.

Can I cancel my order?

23 de noviembre de 2021

Due to our fast and highly automated fulfillment system, it may not be possible to cancel an order once it's been placed. Unopened devices purchased from PAX...

Can I return an item for a refund?

12 de septiembre de 2024

Devices - Please carefully research the product you are interested in before purchasing. Refunds are only available for new and unused devices purchased wit...

Apparel Info and Return Policy

6 de noviembre de 2024

Unused apparel items purchased from PAX.com may be returned for a refund within 14 days of delivery.

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© 2025 PAX Labs, Inc. Todos los derechos reservados. PAX, X y ERA son marcas comerciales de PAX Labs, Inc. Patentes y marcas comerciales: https://www.pax.com/policies/intellectual-property

No se vende a menores.