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Orders and Returns

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Why is my order in review?

8 octobre 2024

If your order status is listed as In Review, our automated system was not able to verify all of your billing or shipping information requiring it to be manua...

Why was my order canceled?

23 novembre 2021

A few common reasons why an order may be canceled are: Billing and shipping information was not able to be verified Orders are being placed from multiple ...

Can I make changes to an existing order?

23 octobre 2024

Once an order has been placed, we can not make any additions, subtractions, or substitutions.

Did you recieve my order?

8 octobre 2024

A confirmation number will be shown as soon as your order is completed. You’ll simultaneously receive an email confirming that we've received your orde...

Can I return an item for a refund?

12 septembre 2024

Devices - Please carefully research the product you are interested in before purchasing. Refunds are only available for new and unused devices purchased wit...

Can I cancel my order?

23 novembre 2021

Due to our fast and highly automated fulfillment system, it may not be possible to cancel an order once it's been placed. Unopened devices purchased from PAX...

Apparel Info and Return Policy

6 novembre 2024

Unused apparel items purchased from PAX.com may be returned for a refund within 14 days of delivery.

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© 2025 PAX Labs, Inc. Tous droits réservés. PAX, X et ERA sont des marques commerciales de PAX Labs, Inc. Brevets et marques déposées : https://www.pax.com/policies/intellectual-property

Pas en vente aux mineurs.