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Why was my card charged if I didn't receive an order confirmation?
November 26, 2024
If you did not see a confirmation number at the end of the checkout process, an order was not completed. Declined transactions may appear on your billing sta...
Why am I being charged Excise Tax?
November 23, 2021
Per state regulations based on where you are shipping your order, our products are subject to an excise tax. The amount shown on your invoice under the excis...
I've been charged for a declined transaction or charged twice
June 2, 2025
Declined transactions may appear on your billing statement as pending transactions. Within 5 business days, your bank will remove these pending transactions.
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