General and Other
PAX Privacy Policy and Customer Data
In addition to requiring that you opt in to share your User Data through the PAX Mobile App, you're in control of what we do with it. If you want us to give ...
How do I contact PAX support?
To get in touch with PAX Support, please open a Support request below. For the US, Click here For Canada - Click here
I would like to sell PAX Products at my retail store
If you are interested in becoming a retailer or distributor of our PAX products, please fill out or retail/wholesale inquiry form . A member of our dedicate...
How do I delete my account and data?
In addition to requiring that you opt in to share your User Data through the PAX Mobile App, you're in control of what we do with it. If you want us to delet...
JUUL
As of June 2017, JUUL is no longer part of the PAX brand and is a completely separate company. To contact JUUL about their products, please visit their suppo...
Are there any discounts or promotions?
Ensure you've signed up for an account at PAX.com to receive our newsletter and stay up to date on any promotions.
The Wonder PAX
PAX Labs is not associated with WonderPax brand hot/cold gel packs. If you're looking for The Wonderpax, visit their site at http://wonderpax.com /
I'm not able to log in, help!
If you didn’t receive an email to reset your password or verify your account, check your spam folder as your email provider may have flagged it as such...
MyPAX® Engraving Order
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What is your phone number?
The PAX Support Team is available Monday-Friday, 7AM - 7PM Pacific Time. Click here to submit a support request. ( Here for Canada) If you would like a m...
Prop 65
Proposition 65 requires the State of California to publish a list of chemicals known to cause cancer and birth defects or other reproductive harm. This list,...
Why is my address restricted for some products?
As a result of recently announced shipping policy changes, PAX has partnered We Ship Express for delivery of our Era Collection. While We Ship Express does d...