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How do I contact PAX support?

March 24, 2025

To get in touch with PAX Support, please open a Support request below. For the US, Click here For Canada - Click here

The Wonder PAX

November 30, 2021

PAX Labs is not associated with WonderPax brand hot/cold gel packs. If you're looking for The Wonderpax, visit their site at http://wonderpax.com /

PAX Privacy Policy and Customer Data

January 23, 2023

In addition to requiring that you opt in to share your User Data through the PAX Mobile App, you're in control of what we do with it. If you want us to give ...

Are there any discounts or promotions?

March 20, 2023

Ensure you've signed up for an account at PAX.com to receive our newsletter and stay up to date on any promotions.

I would like to sell PAX Products at my retail store

November 30, 2021

If you are interested in becoming a retailer or distributor of our PAX products, please fill out or retail/wholesale inquiry form . A member of our dedicate...

Prop 65

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Proposition 65 requires the State of California to publish a list of chemicals known to cause cancer and birth defects or other reproductive harm. This list,...

What is your phone number?

May 7, 2024

The PAX Support Team is available Monday-Friday, 7AM - 7PM Pacific Time. Click here to submit a support request. ( Here for Canada) If you would like a m...

JUUL

November 30, 2021

As of June 2017, JUUL is no longer part of the PAX brand and is a completely separate company. To contact JUUL about their products, please visit their suppo...

Why is my address restricted for some products?

March 12, 2025

As a result of recently announced shipping policy changes, PAX has partnered We Ship Express for delivery of our Era Collection. While We Ship Express does d...

Trouble logging in to PAX Account

December 2, 2024

If you didn’t receive an email to reset your password or verify your account, check your spam folder as your email provider may have flagged it as such...

MyPAX® Engraving Order

October 23, 2024

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© 2025 PAX Labs, Inc. All Rights Reserved. PAX, X, and ERA are all trademarks of PAX Labs, Inc. Patents and Trademarks: https://www.pax.com/policies/intellectual-property

Not For Sale To Minors.