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What if my parcel is lost or damaged?

23 novembre 2021

If possible, we recommend refusing delivery of any damaged parcel. If you have questions about the status or condition of your order, please reach out to our...

How soon can I get my order?

5 septembre 2024

Orders for products from our PAX Collection ship via USPS Priority for US orders and Canada Post, UPS or Purolator for Canada orders. Both methods have a sta...

Where do you deliver?

12 mars 2025

For those in the United States: we do not ship PAX2 products directly to the following states from PAX.com: AL, GA, IA, ID, KS, KY, LA, MS, NE, SC, SD, TN, &...

Do you deliver to PO Boxes?

23 février 2022

At this time we cannot ship to PO Box addresses.

Why is there a shipping charge for Era devices?

16 mars 2022

The shipping fees for Era devices, including Era Pro and Era Life, are a result of increased regulation for the mailing of vaporizers. PAX relies on a networ...

What packaging will my order be delivered in?

7 juin 2022

Your order will be shipped in a small, discreet box with no large or visible logos.

Why is my address restricted for some products?

12 mars 2025

As a result of recently announced shipping policy changes, PAX has partnered We Ship Express for delivery of our Era Collection. While We Ship Express does d...

What are the shipping policies for Era devices?

16 mars 2022

As a result of recently announced regulatory changes that affect shipping, PAX has adjusted the delivery methods of our products. If purchasing an Era Pro or...

Why can't I buy a PAX or PAX Accessory and Era together?

6 novembre 2024

Due to the recent changes in shipping policies, we have to use different shippers for certain devices. Going forward, we've partnered with We Ship Express to...

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© 2025 PAX Labs, Inc. Tous droits réservés. PAX, X et ERA sont des marques commerciales de PAX Labs, Inc. Brevets et marques déposées : https://www.pax.com/policies/intellectual-property

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© 2025 PAX Labs, Inc. Tous droits réservés. PAX, X et ERA sont des marques commerciales de PAX Labs, Inc. Brevets et marques déposées : https://www.pax.com/policies/intellectual-property

Pas en vente aux mineurs.